Requests

Where flights come from, before they are trips. Most arrive from partners who see the patient first: hospital social work, nurse navigators, patient-support organizations. The rest come through the ACA website, our own site, or a phone call. Pick a row to review it.

24Hospital and clinic partnersKern Medical, Stanford, UCSD, Cottage, CHLA, Mammoth

7Patient-support organizationsRMHC Bay Area, Cancer Support Community

6ACA websiteACA custody, routed to us

5Our website and phoneself-referred, unverified

1Other membersAngel Flight Oregon

Source

Received	Passenger	Purpose · route · dates	Source	Custody	Missing
Mon 06:12 2 h ago	Jonah Weiss 7 + mother, travelling	Pediatric oncology · CHLA KBFL → KSMO · Nov 12, back Nov 13	Kern Medical · social work P. Natarajan, MSW verified	ACA · proposed	1
Sun 19:40 yesterday	Helen Marsh 58 alone · self contact	Burn clinic follow-up · UCSF KRDD → KSQL · Nov 9, return open	ACA website self-referred unverified	ACA · proposed	3
Fri 16:05 3 days	Luis Ortega 44 alone · caregiver at home	Transplant evaluation · Stanford KFAT → KPAO · Nov 17, back Nov 18	Stanford Health Care · transplant D. Whitcomb, RN verified	Ours	0
Fri 11:20 3 days	Amara Osei 3 + mother, travelling	Craniofacial clinic · UCSF Benioff KMFR → KOAK · Nov 20, back Nov 21	RMHC Bay Area · family services K. Brown verified	Ours	1
Thu 14:50 4 days	Tomas Lindqvist 66 + daughter, travelling	Relay leg 2 of a referral KRDD → KSMF · Nov 6	Angel Flight Oregon M. Haugen, coordinator member	Shared	0
Thu 09:30 4 days · phone	Ben Carver 39 alone · self contact	Spinal clinic · UC Davis KBIH → KSAC · Nov 14	Phone to Maria self-referred unverified	Ours	2
Wed 21:15 5 days	Priya Raman 31 + husband, travelling	Fertility clinic · 4 visits KSBP → KSMO · Nov 11 onward	Our website self-referred unverified	Ours	2
Oct 29 waiting 2 days	Walter Finch 71 + wife, travelling	VA cardiology · Loma Linda KBIH → KSBD · Nov 10	Mammoth Hospital · nurse navigator J. Ortiz, RN verified	Ours	Medical release · asked Fri
Oct 28 waiting 3 days	Sofia Reyes 29 + mother, caregiver at home	High-risk OB · weekly ×6 KIPL → KMYF · from Nov 8	UCSD Health · maternal-fetal R. Delgado, MSW verified	Ours	Dates · asked Thu
Oct 27 waiting 4 days	Dmitri Volkov 52 alone · self contact	Chemo cycle 3 of 6 · UCLA KSMX → KSMO · Nov 10	Cancer Support Community L. Park verified	Ours	Oxygen · asked Oct 28
Oct 30 accepted by Dana	Karla Ramirez 47 + sister, travelling	Oncology · City of Hope KSMF → KEMT · Nov 16	Cancer Support Community L. Park verified	Ours	T-0422 · Planning
Oct 29 accepted by Maria	Ana Castillo 36 alone · self contact	Rheumatology · UCSF KRNO → KSQL · Nov 5	Our website self-referred, verified Oct 30	Ours	T-0420 · Posted
Oct 28 accepted by Maria	Noor Haddad 12 + father, travelling	Pediatric nephrology · CHLA KFAT → KSMO · Nov 19	Valley Children's · social work E. Ruiz, MSW verified	Ours	T-0423 · Planning
Oct 29 declined	R. Patel 58 alone	Relocation after discharge KSBA → KPHX · Nov 3	Phone to Dana self-referred	Closed	Outside mission types
Oct 28 rerouted	M. Chen 63 + son, travelling	Cardiology · OHSU KPDX → KHIO · Nov 7	ACA website self-referred	ACA · to AF Oregon	Wrong region

Custody: ACA holds website requests until a member accepts. Partner links land in our custody directly.Missing counts what we need before accepting is sensible; accepting with open items is allowed and they carry onto the trip.

Jonah Weiss, 7 · pediatric oncology

ACA · proposed to usReceived Mon 06:12

Request R-1187 · Kern Medical social work, through the ACA website · Children's Hospital Los Angeles, appointment Nov 12 10:00, fixed return Nov 13

Source

Who sent it and why it came to us

Partner: Kern Medical · Social Work · Bakersfield
Partner since 2024 · 12 requests this year, 11 accepted · median 0.8 days to our decision
Submitter: Priya Natarajan, MSW · verified
On the partner's staff list; scoped to this patient's milestones
Attests: Financial need and medical stability to fly, on the partner form, Nov 2

Channel: ACA website, partner chose Kern Medical from the list
The partner used the ACA site rather than our link, so ACA holds custody until we accept
Routed to us: Origin KBFL and CHLA are both in our region; pediatric medical is a mission type we serve
Alternatives: None suggested. Reroute is possible to any member; nobody else covers KBFL

People

Who flies, who we call, who may act

Jonah WeissPrimary passenger7 · minor

Weight: 52 lb
Needs: Walks unaided. No oxygen. Immunocompromised: prefers no shared ground shuttle
Contact: Through his mother; a minor is never the contact

Rachel WeissCaregiver · travellingPrimary contactmother, 38

Weight: 140 lb
Phone: (661) 555-0134
Signs: As guardian: consent, waivers, medical release acknowledgement

David WeissCaregiver · not travellingfather, 41 · second contact

Phone: (661) 555-0135
Role: Call if Rachel cannot be reached. No portal access unless Rachel names him as delegate

Priya Natarajan, MSWReferrer · scoped

Sees: Status milestones for this request only. Receives document requests by link. Never the itinerary, pilot or other cases

Primary contact Rachel Weiss, caregiver, travelling David Weiss, caregiver, at home Jonah (minor, not allowed)

Eligibility

What we check before accepting6 of 7

Purpose within our mission types · medical, pediatric oncology

Financial need · attested by Kern Medical on the partner form

Medically stable to fly · release from Dr. S. Lin, Kern Medical, attached, valid to Jan 15

Weight and seating fit · 192 lb for two, booster seat needed, fits any aircraft we post

Distance and airports · KBFL to KSMO, 112 nm; both served, FBO fees waived for us at KSMO

Dates feasible · 10 days out; CHLA confirms 10:00; return fixed Nov 13 after overnight at the hospital's family house

Information-use consent · not yet signed. Rachel signs as guardian; names the pilot's EFB as a recipient

Decision

Accepting moves custody to us and creates the trip in Planning. Open items carry over.

Helen Marsh, 58 · burn clinic follow-up

ACA · proposed to usReceived Sun 19:40

Request R-1186 · self-referred on the ACA website · UCSF Bothin Burn Center, appointment Nov 9 14:00, return date open

Source

Who sent it and why it came to us

Submitted by: Helen Marsh, for herself · unverified
Typed her clinic as "UCSF burn unit". No partner, no attestation from anyone but her
Channel: aircharitynetwork.org public form, Sunday evening

Routed to us: Origin KRDD and UCSF are in our region
Partner exists: UCSF Bothin Burn Center is already our partner (A. Kim, MSW). Asking them to adopt the referral gets a release, an attestation and a verified contact in one step

People

Who flies, who we call, who may act

Helen MarshPrimary passengerPrimary contact58

Weight: not given
Needs: "Dressings on left arm, can't drive long distances." Mobility and oxygen not answered
Phone: (530) 555-0171

No caregiver namedtravels alone

Ask: Whether anyone should be the second contact, and whether anyone travels with her

Primary contact Helen Marsh, passenger A caregiver, once named

Eligibility

What we check before accepting3 of 7

Purpose within our mission types · medical follow-up

Distance and airports · KRDD to KSQL, 173 nm; both served

Dates feasible · 7 days out; open return needs a rule: we book a return by Nov 11 unless the clinic says otherwise

Financial need · self-attested only. A partner attestation or our own form by link

Medically stable to fly · no release. Ask UCSF Bothin to adopt the referral, or send Helen the release form for her clinician

Weight, mobility, oxygen · unanswered. A 10-minute call fills all three

Information-use consent · after the call

Decision

Not yet. Accepting with four open items would just move the work onto the trip.

Luis Ortega, 44 · transplant evaluation

Ours · partner linkReceived Fri 16:05

Request R-1184 · Stanford Health Care transplant social work, through our partner link · Stanford, appointments Nov 17 and 18, return Nov 18 evening

Source

Who sent it and why it came to us

Partner: Stanford Health Care · Transplant social work
Partner since 2022 · 31 requests this year, 30 accepted · median 0.5 days
Submitter: Dana Whitcomb, RN · verified
Attests: Financial need and medical stability, Oct 31; release from Dr. Nakamura attached

Channel: Our partner link lift.angelflightwest.org/r/stanford
Pre-fills the organization, verifies the submitter, lands in our custody. ACA sees the aggregate only
History: Luis flew with us in March for the first evaluation; profile and consent reused, weights re-asked

People

Who flies, who we call, who may act

Luis OrtegaPrimary passengerPrimary contact44

Weight: 188 lb · Oct 31
Needs: Walks unaided, tires quickly; no oxygen. Spanish preferred, English fine
Phone: (559) 555-0118

Carmen OrtegaCaregiver · not travellingspouse, 42 · second contact

Phone: (559) 555-0119
Role: Receives the itinerary copy Luis asked for. Not a delegate

Dana Whitcomb, RNReferrer · scoped

Sees: Milestones for this request only

Primary contact Luis Ortega, passenger Carmen Ortega, caregiver, at home

Eligibility

What we check before accepting7 of 7

Purpose within our mission types · medical, transplant

Financial need · attested by Stanford

Medically stable to fly · release from Dr. Nakamura, valid to Feb 28

Weight and seating fit · 188 lb, one seat

Distance and airports · KFAT to KPAO, 131 nm; both served

Dates feasible · 15 days out; one night at the Stanford guest house, partner books it

Information-use consent · v2 on file from March, still valid, names the EFB

Decision

Nothing is missing. Accepting creates the trip and posts nothing yet.

Amara Osei, 3 · craniofacial clinic

Ours · partner linkReceived Fri 11:20

Request R-1183 · Ronald McDonald House Charities Bay Area, family services · UCSF Benioff Children's Oakland, appointment Nov 20 09:30, return Nov 21

Source

Who sent it and why it came to us

Partner: RMHC Bay Area · Family services
Patient-support organization, works with UCSF Benioff. Partner since 2023 · 9 requests this year, 9 accepted
Submitter: Keisha Brown · verified
Attests: Financial need (family is staying at the House). Medical stability must come from the clinic, not RMHC

Channel: Our partner link …/r/rmhc-bayarea
Clinic: UCSF Benioff craniofacial is not itself a partner. RMHC asked them for the release Fri; we can ask directly

People

Who flies, who we call, who may act

Amara OseiPrimary passenger3 · minor

Weight: 31 lb · car seat
Needs: Carried; feeds by tube every 4 h, mother manages it. No oxygen

Grace OseiCaregiver · travellingPrimary contactmother, 29

Weight: 150 lb
Phone: (541) 555-0162
Signs: As guardian

Kofi OseiCaregiver · not travellingfather, 33 · second contact

Phone: (541) 555-0163
Role: Second guardian; can sign if Grace cannot

Keisha BrownReferrer · scopedRMHC Bay Area

Sees: Milestones for this request; books the House nights herself

Primary contact Grace Osei, caregiver, travelling Kofi Osei, caregiver, at home Amara (minor, not allowed)

Eligibility

What we check before accepting6 of 7

Purpose within our mission types · medical, pediatric

Financial need · attested by RMHC Bay Area

Medically stable to fly · release must come from UCSF Benioff craniofacial; RMHC asked Fri, no answer yet

Weight and seating fit · 181 lb plus car seat; aircraft must take a forward-facing seat, noted on the mission

Distance and airports · KMFR to KOAK, 262 nm; relay with Angel Flight Oregon likely, their leg KMFR to KRDD

Dates feasible · 18 days out; RMHC holds the room Nov 19 to 21

Information-use consent · Grace signed by link Sat; names the EFB and Angel Flight Oregon for the relay

Decision

Accept now so the relay can be arranged; the release carries over as an open item.

How requests reach us

Partner link

One link per partner organization. Pre-fills the organization, verifies the submitter against their staff list, carries their attestation and release. Lands in our custody. Most of our volume.

ACA website

The public form on aircharitynetwork.org. ACA holds the request and proposes a member by region and mission type. We accept, decline or reroute. Partners sometimes use it instead of our link; it still works, with one extra step.

Our website and phone

Self-referred. Ours from the start, verified by nobody. The first move is usually to find the partner behind it: the clinic that can attest and send the release.

Other members

Referral, relay or transfer from another ACA member under a sharing agreement. Scope is set by the agreement, not by us.

Partners this quarter

By volume · acceptance · median days to our decision

Stanford Health Care transplant, oncology	31 · 97% · 0.5
UCSD Health Moores, maternal-fetal	22 · 91% · 0.9
Kern Medical social work	12 · 92% · 0.8
RMHC Bay Area family services	9 · 100% · 0.6
Cancer Support Community Sacramento, Santa Maria	8 · 88% · 1.4
Valley Children's social work	7 · 100% · 0.7
Mammoth Hospital nurse navigator	5 · 80% · 2.1
Self-referred website and phone	14 · 57% · 3.8

Self-referred requests take four times longer to decide and are declined twice as often. Most of that gap is finding the clinic.

Contacts, by rule

Every request names a primary passenger.

The person travelling for care. Weight, needs and documents hang off them.

Every request names a primary contact.

The passenger, or a caregiver. A minor is never the contact.

A caregiver is travelling or not.

Travelling: counted in seats and weight, signs their own waiver. Not travelling: a phone number and a role, no seat, no documents, labelled as such everywhere.

Referrers stay scoped.

They see milestones for their own request and get document asks by link. Never the itinerary or the pilot.